Privacy Policy

At [Dental Practice Name], we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Schedule an appointment through our website
• Fill out our contact form
• Sign up for our newsletter
• Complete patient intake forms
• Submit payment information

The personal information we collect may include:

• Name, address, email address, and phone number
• Date of birth and demographic information
• Medical and dental history
• Insurance information
• Payment details

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Pages visited
• Time and date of your visit
• Referring website

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide and maintain our services
• Process appointments and send appointment reminders
• Manage your patient account
• Process payments
• Send administrative information
• Respond to inquiries and provide customer support
• Send newsletters and marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

HIPAA Compliance

As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate physical, technical, and administrative safeguards to protect your Protected Health Information (PHI) as required by law. For more detailed information about your rights under HIPAA, please refer to our Notice of Privacy Practices available at our office.

Disclosure of Your Information

We may share your information with:

• Healthcare providers involved in your treatment
• Insurance companies for billing purposes
• Third-party service providers who assist us in operating our website and business
• Legal and regulatory authorities when required by law

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described above.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience on our site. You can set your browser to refuse all or some browser cookies, but this may prevent some parts of our website from functioning properly.

Security of Your Information

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete this information promptly.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date below. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Thorough Dental Care
Suite 6/1 Blackwood Place,
Oatlands, NSW 2117
Phone: (02) 9890 4646
Email: info@thoroughdentalcare.com.au

Last Updated: June 1, 2025